Intellvisions provides thorough installation services supervised by our field engineers. Our field engineers are experts at products they install. During the installation process, we provide you with several options to choose from- reinstallation, upgrades and removal of installed systems.

Highlights:

• 650 plus field service engineers across 300 cities trained, equipped and capable of managing your project
• Scalable roll-out with the capacity of 20 systems per day
• Prompt customer service with service time less then one hour in routine cases
• Installation scheduling services available 24x7x365
• Single point of contact

First Level Maintenance

• Resolution of Hardware issues: Clearing card, paper, currency, receipt and printer roll jams
  
• Operational checks: Conducted for receipts, journal, depository printer and printer ribbons to reduce chances of future service disruption
  
• Other services: like on-site customer training representatives
  

Second Level Maintenance

• Incident reporting: provides an on request 24-hour problem reporting through email or toll free number.
  
• Remote problem resolution: field engineers with specialized problem solving skills diagnose and resolve problems remotely
  
• Full on-site replacement: on-site replacement of faulty components or parts, also includes cleaning, lubricating, adjusting or recalibrating the faulty component
  
• Preventive support services: keeps an operation running smoothly by performing preventive maintenance checks to diagnose and prevent future problems
• Engineering changes: installation of availability enhancements, safety and mandatory modifications required to comply with government or regulatory agencies, also includes virus protection, patch management and intrusion prevention

Remote monitoring and management delivers real-time remote monitoring to ensure timely update and maintenance of the self-service terminals. This also ensures faster restoration of your terminals in the event of failure. Intellvisions field engineers provide fast response remote support for all contracted network software problems using dial up, dedicated line, or virtual Private Network (VPN).


This ensures:

• Optimum availability of network and systems
  
• Identification and resolution of problem
  
• Single point of contact for all locations system and support needs
  
• Access to trained network and system engineers
  
• Efficient and cost effective service delivery options

KTRIS is Intellvisions kiosk monitoring platform to monitor the application and peripherals. KTRIS is a network activity indicator that enables improved performance and manageability required for a successful kiosk application. It facilitates remote management and health monitoring of the kiosk at several locations through a centrally controlled server. The system also has the functionality to take remedial action to rectify the problem and provide log based reporting.

KTRIS facilitates:

• 24x7 real time remote monitoring and fault management
• View kiosks and status by location/groups
• View data status and activity at each kiosk
• Receive alerts on hardware devices in use at various kiosks
• Remote problem resolution