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Opti-Q (Dynamic Queue Management
System) 
Surveillance Solutions
i-Serve (Self-Service Terminals)
  Bill Payment Terminal
Self Banking Terminal
Multi Service Kiosk
Cheque Automation Systems
Software Platform
Peripherals
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i-SERVE (SBT) - SELF BANKING TERMINAL
Today banks have transformed
themselves into Retail Financial Institutions by offering a wide
range of products like Insurance, Loan, Mutual Funds, Credit Cards,
as well as other value added services.
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NEED
FOR SELF BANKING TERMINAL
- Increasing number of services provided by Banking Institutions
- Make every visitor walk out with the highest possible purchase total
- Difficulty in finding and retaining knowledgeable employees
- Innovative competitor strategies to reduce wait time and increase customer service experience
Intellvisions i-Serve (SBT) acts as an information and transaction kiosk that
reduces employee-customer interaction for routine transactions and
increases product and brand awareness. It automates most routine
transactions and provides banks with interactive marketing tools
for generating additional revenues.
Customers can browse information
on products and services and effectively perform banking transactions
using the flexible payment mode option (cash / cheque / card). It
offers a high level of security for banking transactions. It can
include EMV, card readers, Triple DES PIN PAD and a host of configurable
options.
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SERVICES / CONFIGURABLE OPTIONS
Cheque deposit automation (Ready for cheque
truncation)
i-Serve (SBT) can automate the entire cheque deposit process.
It accepts the cheque, endorses the cheque and serially stacks
it in a specially designed box. The customer is then presented
with a printed acknowledgement of the cheque. The image of the
cheque is also available on that acknowledgment receipt. An Intelligent
back office software enables the bank to apply various sort methods
for speedy reconciliation.
Teller Enquiries
All routine teller transactions such as balance enquiry, detailed/mini account statement,
fund transfer, chequebook request or stop cheque requests available
at customer's convenience
Internet Banking
i-Serve (SBT) enables customers to carry out transactions through
e-banking such as account details, fund transfer, etc.
Customer tool support
Help desk agents can be reached via video conferencing to answer
service related queries
Marketing Tool
i-Serve (SBT) fully automates the three steps: product information,
product research and transaction providing opportunities to up
sell and cross sell products
Revenue Generation
Additional revenues
by offering bill payment and e-top up services for utilities and
cell phone companies
APPLICATIONS
Bill Payment Kiosk, Retail Kiosk, Prepaid Recharge, Job Application
Kiosk, Ticketing Kiosk, Information and Marketing Kiosk, Gaming
and Redemption Kiosk, Directories and Way Finding Kiosk, Healthcare
Centers, Government Office, Insurance Companies
BENEFITS FOR BANKS AND CUSTOMERS
BANKS
- Effectively manage space at branches
- Migrate customers to alternate channels for routine transaction (like cheque/cash deposits, loan processing)
- Meet the challenges of competition and increase customer base
- Fulfill the promise of true anytime, anywhere and anyplace banking
- Increased selling opportunities for financial products
CUSTOMERS
- 24 x 7 customer self-service
- Increased customer satisfaction
- Personalized banking experience
- No frustrating queues or human interaction
- Superior service experience
- Automatically generates receipts
Presentation: Download MS PowerPoint (File Size 1.72 MB)
e-Brochure: Download Adobe PDF (File Size 436 KB)
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Product Portfolio
