• Increased number of services provided by service industries
• Increased number of customer enquires within the premises
• Long queues lead to customer frustration and dissatisfaction
• Increased customer churns and decreased revenues
• Increased cost of employing qualified manpower

User Friendly and Customer Convenience
Opti-Q comes in dual options of Touch Screens or Push Buttons. It is designed to ensure minimal customer training. The audiovisual notification on the screen can be configured with voice based or chime based alarm for calling customers. This feature greatly enhances customer convenience.

Printed tokens can contain expected waiting times calculated on real-time basis. Instead of waiting anxiously customers can have a pleasant experience at your branch.

Increase Operational Efficiency and Employee Productivity
Opti-Q 's built in 'RAISE the Performance Bar' allows management to define service benchmarks for each type of service. Every time a teller attends a customer the current service time is benchmarked with the accepted benchmark. At a very subconscious level, Opti-Q goads employees to shave off a few seconds from the benchmarked service times. Applied across the enterprise, this features increases productivity substantially.

Identify Footfall Pattern and Employee Efficiency
The Opti-Q dashboard and reporting feature provides management a 360-degree view of how many customers visit your branch. What services are the most sought after? What is the waiting time for each customer? Using our reporting tools management can decide on macro level strategies like staffing plans, training and skill set upgradation. They can identify potential service bottlenecks enabling them to take corrective action.

Increased Marketing Opportunities
As a retail institution your objective is to ensure that your customer walks out with maximum possible sale. Opti-Q comes with a range of features that complement your marketing initiatives.

Redirect your VIP customers to your best Salesman
20 % of the customers generate 80 % of your business. Using Opt-Q 's advanced routing functionalities your VIP customer can be redirected to the best salesman inside a branch increasing the probability of higher conversion.

Higher Prioritization for VIP customers
By identifying VIP customers through Card based Swipes, VIP customers get a higher priority in the queues. This increases customer satisfaction leading to better business.

Turn Tellers into Sellers
Integrating the CRM with Opti-Q enables tellers to understand the profile of your customer. This helps them anticipate the needs of a customer and opens possibilities to cross sell and up sell your new products.

A separate Referral /Reward points accumulator keeps track of all leads generated by the employees.

Integrated Digital Signage*
Opti-Q can be integrated with Intellvisions Digital Signage Platform EXPERIA. Your customers will never miss the compelling rich interactive videos on the token display screen .The central management of EXPERIA helps you to broadcast or narrowcast product videos to all or selective branches.



Central Configuration Engine*
Opt-Q configurator allows banks to centrally define screens or services that can appear in each branch. It provides an option of services that can be scheduled like 'IPO services' to appear only on certain dates or times.

Real-Time trends with Opti-Q Dashboard*
The Opti-Q dashboard gives a 360-degree graphical view on every performance parameter. It shows service and footfall trends across branches, efficiency levels amongst employees and a complete score card of each branch.

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