i-SERVE (BPT) - BILL
PAYMENT TERMINAL
Telecom and utility companies across the world today grapple with
the problem of increased competition amidst growing customer base.
Enhanced customer service has become a critical service differentiator
for companies vying for customers business. With increased pressure
on operating margins, creating new infrastructure and increased
headcount is becoming an unviable proposition. This is one of the
key reasons for an emerging trend worldwide towards adopting self-services
solutions.
Intellvisions i-Serve (BPT) is designed to automate most routine
transactions. These kiosks are designed to provide consistent service
levels across the retail outlets resulting in:
- Increased customer satisfaction
- Reduced customer churn
- Extended corporate brand image
- Reduced wait times for handling product information
- Improved service levels across all outlets
SERVICES AVAILABLE
Service Provisioning
Activation
of roaming facility, ISD facility, etc
Bill Enquiry and Payment
Enquiries for outstanding bills and payment of utility, rental
and mobile bills
Media Manager Feature
Streaming of advertisements on screens and generation of location
and time-based advertisements, programmable to individual kiosks
Content Download
Download games, ring tones, screen savers and wallpapers
Video Help Desk
In-built camera enables customer support at the call center using
one to one video conferencing
Customer Satisfaction Survey/ Product Promotions
Interactive tools, survey forms and digital promotions to augment
marketing efforts
Prepaid PIN Services
Automated kiosks enable the purchase of prepaid and top-up vouchers
for multi-vendor services at the same kiosk
APPLICATIONS
- Electronic Bill Presentment and Payments using cash, card
or cheques
- E-topup or prepaid recharge of cell phones
- E-ticketing kiosks
BENEFITS FOR INSTITUTIONS AND CUSTOMERS
INSTITUTIONS
- Secured lockable safe to collect cheques / cash
- Direct savings in terms of manpower
- Reduced data entry and increased accuracy
- Significant reduction in teller enquiries
- Comprehensive MIS reports
- Conveys a tech savvy image of the institution
- Increased selling opportunities
CUSTOMERS
- 24 x 7 customer self-service
- Increased customer satisfaction
- Personalized bill payment experience
- No frustrating queues or human interaction
- Printed acknowledgement receipt
Presentation: Download MS PowerPoint (File Size 1.29 MB)
e-Brochure: Download Adobe PDF (File Size 436 KB)
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Bill Payment Terminal