OptiQ: Queue Management System at its Best
Intellvisions OptiQ is a complete customer experience platform... designed to set you apart from your competitors. OptiQ infuses real-time branch analytics and dynamic customer intelligence while providing visibility, insight and answers for streamlining customer flows.
Combined with Insight the real-time and Experia, the Adaptive Advertising platform, Intellvisions provides an unrivalled range of touchpoints that is designed to set you apart from the competition.
By identifying VIP customers through Card Based Swipes, VIP customers are accorded higher priority in the queues. This increases customer retention leading to better customer loyalty. The VIP customers can be redirected to the best salesman inside a branch increasing the probability of higher sales across the counter.
Integrating the CRM with OptiQ enables tellers to understand the profile of your customer better. This helps them anticipate the needs of your customer and open up possibilities to cross sell and up sell your new products. A separate Referral / Reward points accumulator keeps track of all leads generated by employees.
OptiQ maps key employee interaction events such as critical service metrics like service times and wait times to real-time dashboards. OptiQ's real-time FloorView gives up to the minute waiting status of every customer type- how long they have been waiting and for what services. The individual performance of each employee & their deviation from predefined base lines are alerted instantly. The dashboard enables the floor manager to add or reduce services across counters leading to better workflow optimization and consistent service quality.
OptiQ's built in 'RAISE the Performance Bar' allows management to define service benchmarks for each type of service. Every transaction is compared to an accepted baseline on the teller counter screen. This continuous, real-time monitoring of service quality encourages Service Representatives to either better or match the accepted benchmarks, thereby increasing operational efficiency across the enterprise.