du a relative newbie in the Telco market opened for business in 2006. Having to fight for pole position against competition that had a tremendous head start, was very much aware of the uphill battle ahead. Matching up to its competitions range of services is just the tip of the ice berg in its march to gain market dominance. The Telco industry being a cut throat industry where customer retention is paramount, compelled du to look for a solution that was customer centric and optimized service across all its outlets.
The Challenges
- Maintaining a similar customer experience across all its outlets.
- Assigning service based priorities across selective branch locations.
- Centralized reporting at the Centre.
- Live floor including detailed service statistics.
- Quick deployment of a Queue Management System
The Fix
This was going to be a breeze with Intellvisions Enterprise Level Queue Management System OptiQ. Identifying the challenges Du faced, Intellvisions reached out with a solution that enhanced the customer experience, guaranteed optimized and improved service ratios.
Intellvisions recommending integration with its in-house Enterprise level Adaptive digital signage solution formed a fined tuned offer that fit the bill to perfection. The seamless integration at the enterprise level offered du centralized control to create and manage a unified experience across all outlets. Giving them the capability to push new services and manage their ad campaigns across all outlets. The Smart queuing engine gave priority to du’s high net worth corporate accounts. Management was offered drilled down reporting to the branch level. Consolidated Reports of each outlet were auto emailed to central management on a weekly basis. OptiQ an easy to implement and use solution matched up to all that was expected of it keeping Du on track to achieve its Goals. |
