Intellvisions: As a Company
Any retail branch whether a bank or a telecom store or even a Government to citizen center is the first touch point for your customers...While in the last decade organizations focused on providing customer service the rules of the game have changed...perhaps forever... Services today are commoditized...what you offer is offered by your competitors perhaps at better terms. Why should customers still do business with your Organization... More than anything else the reason is Customer Experience.
Intellvisions Customer Experience solutions empower companies to optimize their business while driving revenues and increasing productivity. They establish an instant connect with the customer to seamlessly deliver an Immersive Customer Experience, the process of strategically managing a customers' entire experience within your organization.
The Intellvisions range of Customer facing technologies are built on the solid foundation of our ICE framework.
The ICE framework
Intellvisions ICE framework is the industry's most comprehensive platform to rapidly deploy customer facing technologies across a wide range of industry verticals. ICE comprises a series of application servers that can virtually drive every customer facing technology within a retail institution.
From the User Experience Design Engine that helps you establish a powerful connect with your customers to managing and monitoring robust transaction systems ICE offers unprecedented scalability to include Customer Analytics, Monitoring and Remote Management functions. The ICE platform has been built on the solid foundation of our experience in handling a vast number of systems for Telecom, Retail and Banking.